Shipping policy

Shipping Policy

Order Processing
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after payment confirmation. During this time, our team prepares, verifies, and processes your order for shipment.

Once your order has been processed and shipped, you will receive a shipping confirmation when tracking information becomes available.

Shipping Time
Estimated shipping time for international orders is 7 to 12 business days after the order has been processed. Transit times may vary depending on the destination country, logistics provider, customs procedures, and other external factors.

Delivery timeframes displayed on our store are estimates and are not guaranteed.

International Shipping
We ship to customers worldwide. Depending on the destination country, shipments may be subject to customs processing, which may cause additional delays beyond our control.

In some cases, customs authorities may apply import duties, taxes, or additional fees, which are the responsibility of the customer as determined by local regulations.

Order Tracking
When available, tracking information will be provided so you can monitor the status of your shipment. The activation time of the tracking number may vary depending on the carrier.

Shipping Address
It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate, complete, and up to date.

We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer. If a package is returned due to an address issue, the customer may request reshipment by covering the corresponding shipping costs.

Shipping Delays
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including but not limited to:

  • customs procedures

  • weather conditions

  • carrier or logistics issues

  • high shipping demand

  • international events or unforeseen circumstances

These factors may impact the final delivery time.

Orders Marked as Delivered
If a package is marked as delivered by the carrier to the address provided, the delivery responsibility is considered fulfilled.

We do not guarantee refunds or replacements for packages reported as lost or stolen after being confirmed as delivered by the carrier.

If you believe your package was delivered incorrectly, we recommend contacting the shipping carrier directly to initiate an investigation.

Orders in Transit
As long as the order remains in transit within the estimated and reasonable delivery timeframe, it will not be considered lost. In some cases, carriers may experience delays that extend delivery times.

Returned to Sender Orders
If an order is returned to the sender due to failed delivery attempts, refusal of the package, or address issues, the customer may request reshipment by covering the corresponding shipping costs.

Contact
If you have any questions regarding your order or this Shipping Policy, you can contact our support team through the customer service email provided on our store.